Satisfaction Policy

Overview

1. All sales are final, as far as SFA regulations are concerned.
2. At Murray’s, we value your satisfaction. If you are dissatisfied with any product in your order or any aspect of our delivery service, please contact us immediately via phone, SMS, WhatsApp, or email. Kindly retain the product in the chiller or freezer for inspection and testing, rather than discarding it.
3. As we deal with perishable goods, we ask that you carefully inspect your items upon delivery. If you find any issues, please inform us within 8 hours of receiving your order. We are happy to offer a replacement or refund for any product that does not meet our quality standards or that has been damaged during transit.
4. In the event that you receive an incorrect item, notify us within 8 hours, and we will promptly send the correct product. You will not be charged for the incorrect item, and we may offer alternatives as compensation if it meets your approval.
5. At Murray’s, we are committed to transparency and will do our very best to ensure your satisfaction.

How to Request for Replacement / Refund?

1. To complete your return, we require a receipt or proof of purchase.
2. There are certain situations where only partial refunds are granted:
   • Improper storage
   • Mishandling
   • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
   • Any item that is returned more than 30 days after delivery
3. Once your feedback is received and reviewed, we will send you an email to notify you that we have received your feedback. We will also notify you of the approval or rejection of your refund.
4. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need Help?

Contactus@murraysempire.com for questions related to refunds and returns.